Customs to exercise

first_img Comments are closed. Related posts:No related photos. Don’t set off to a foreign business meeting without checking Lynne Brennan’sguide to manners and moresThis is a quick reference guide to the business etiquette and customs of someof the leading business territories designed to smooth your way throughbusiness trips and help you make a profitable impression with foreign businessassociates. Hopefully this advice does not fall into the trap of beingover-prescriptive; bear in mind it is general and will not apply in all cases. Arab countries Business tips: Major business decisions are made at the highest level – butnot necessarily by the people you are negotiating with – and they can take along time. Formalities: Business cards should be printed in both languages. Meetingsare generally cordial, but beware of over-familiarity on our part. AustraliaBusiness tips: Australians are very approachable; they like straight talk,don’t appreciate being pressurised and hate being patronised. Business isconducted informally, preferably without showmanship, so get to the point. Formalities: Business may be relaxed and casual, but dropping in unannouncedis not a good move. People’s republic of ChinaBusiness tips: Punctuality is extremely important. Turning up late may beconsidered a personal affront. Decisions are often made by committees and oftenat the last moment, so be patient. Formalities: Bow the head slightly when being introduced. Handshaking isacceptable. FranceBusiness tips: Try to speak as much French as possible to show respect. Knowyour business subject in detail as your hosts will enjoy probing and debatingat an intellectual level. Formalities: Men often stand when a senior person enters a room.Negotiations are conducted with formality and restraint. French business runs aconstant battle against all-invasive and painstaking bureaucracy. Shaking handsis customary when greeting and leaving. GermanyBusiness tips: Decisions are usually made collectively at several levels,and implemented with vigour and attention to detail. Cut the jokes. Business isgenerally approached earnestly and solemnly. Formalities: Handshaking is expected all round – firm but brief, with eyecontact. India Business tips: Decisions are usually taken at the highest levels with middlemanagers as go-betweens. Close personal relationships are important, as issmall talk and hospitality. The word ‘no’ is considered abrupt; ‘I’m not sure’is better. Formalities: Remove shoes before entering houses that have them lined upoutside. ItalyBusiness tips: Most Italians prefer to conduct business in their ownlanguage. It is advisable to get your own interpreter. As a matter of respect,Italians prefer to conduct business with the highest-ranked executive possible.Formalities: Seniority and age are highly respected. Business structures canbe complex, but the command structure and hierarchy are extremely important. JapanBusiness tips: Unsolicited approaches are disliked. Get an introduction froma mutual contact such as a bank or respected business associates. Formalities: People prefer and may insist on conducting business with theirexact equivalent levels from other companies. Business cards are essential, andyou should be seen to read them carefully. If one is handed to you with twohands, then you should receive it with both hands. Your business card should beprinted in Japanese and English. The NetherlandsBusiness tips: The Dutch are direct people who like to get down to businessquickly. They do not respond well to exaggeration or the unsubstantiated hardsell. Be direct. Formalities: Punctuality is essential as are appointments. RussiaBusiness tips: Most businesses have rigid hierarchies with decisions takenby the top person only. Formalities: Business cards should be translated into Russian (Cyrillictext) and presented Russian side up. Many meetings are minuted, which areagreed to and signed at the end. SpainBusiness tips: The Spanish like quality business literature and respond wellto polished demonstrations. Formalities: Have business cards printed in Spanish on one side. USA Business tips: Compared with most other commercial cultures, business isconducted at high speed (particularly in New York) with fast decision-making.Middle managers have autonomy and can finalise deals. Formalities: Small talk is short-lived; business is initiated briskly. Top tips for travel Training Magazine asked its readerswhat to pack in a metaphorical suitcase for trips abroad:– “I would pack my eyes, ears, head and heart. Eyes toobserve, ears to listen, head to think and heart to be sensitive to otherpeople and their cultures.”Morgan Chambers, Global Organisation and Development Director, Reed Elsevier– “Always carry a smile for thebeginning of the meeting and a thank you for the end. These are a commonlanguage internationally.”David Freedman, IT sector head, Huthwaite International– “There are three key items tocarry to a successful business trip: research, communication and an open mind.Always research the culture you are visiting before you leave the UK. Carry outcommunication in clear English – no jargon. Be aware of alternative negotiationmethods.” Adrian Harding, director, Giraffe Group Customs to exerciseOn 1 Jun 2003 in Personnel Today Previous Article Next Articlelast_img

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