Skills focus for service centre roles

first_imgSkills focus for service centre rolesOn 11 Dec 2001 in Personnel Today Comments are closed. Previous Article Next Article Pharmaceutical giant Astra-Zeneca is optimistic that a new approach torecruitment, introduced to help the company staff its financial service centre,will help keep employee turnover to a minimum. The Financial Services Shared Service Centre opens in Manchester on 2January and will serve 15 European countries. Carmen Drinkwater, Astra-Zeneca’s HR director for European businessservices, said the firm needed to look closely at all aspects of recruitmentbecause the service centre is a first for the company. “It is known there is a high turn-over of staff among shared serviceorganisations so we needed to make sure we were offering somethingdifferent,” she said. The company, working closely with consultants CDA Search & Selection,developed a capability framework based on the technical skills and behaviouralstrengths needed to excel at the various roles in the centre. Candidates have to be good team players, flexible and natural communicatorsas well as have the right technical backgrounds and language skills. Drinkwater said AstraZeneca’s strong emphasis on people development washighlighted during the recruitment process. The organisation used a combination of adverts in local newspapers and onlocal radio. Some were also placed through European consulates in theMan-chester area. For the most senior foreign language-speaking posts, adverts were placed innational newspapers abroad. In January the service centre will go live with 45 staff covering fivecountries. It will be operating at full capacity with 100 staff by the end ofnext year. Related posts:No related photos.last_img

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